Refund policy

🌿 Welcome to LACE IN THE SKY.

At LACE IN THE SKY, we value every customer and strive to provide a smooth and enjoyable shopping experience. If your purchase does not meet your expectations, our team is here to assist you with the return and refund process.

Please review the following policy carefully before submitting a return request.

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be returned in their original condition.
  • Include all original tags attached.
  • Be free from stains, makeup, perfume, odors, pet hair, or any signs of use.
  • Include original packaging whenever possible.

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Final Sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear with the hygiene liner removed
  • Earrings
  • Personalized or customized products
  • Beauty accessories
  • Items damaged due to improper use or care

3. How to Request a Return

Before sending any item back, please contact our Customer Support Team for return approval.

💌 Email: help@lacelnthesky.com

To help us process your request faster, please include:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you wish to return
  • Reason for return
  • Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the correct return instructions and return address.

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by:

  • Incorrect item received
  • Damaged item upon arrival
  • Confirmed manufacturing defect

Original shipping fees are non-refundable.

For your protection, we recommend using a shipping service with tracking information.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label

Our Customer Support Team will review your request and provide an appropriate solution.

6. Refund Process

After your returned package has been received and inspected, we will notify you of the refund result by email.

If your return is approved:

  • The refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days.
  • Additional processing time may be required depending on your financial institution.

7. Order Cancellation

Orders may be canceled within 12 hours after being placed.

Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.

8. Additional Information

Please note:

  • All returns require prior approval from our Customer Support Team.
  • Unauthorized returns may be refused.
  • Items showing signs of wear, washing, alteration, or damage after delivery are not eligible for refunds.
  • Please package returned items securely to prevent damage during transit.
  • LACE IN THE SKY reserves the right to refuse returns that do not comply with this policy.

9. Return Address Information

LACE IN THE SKY

💌 Email: help@lacelnthesky.com

📍 Business Address:

1282 Peggy Ln NW
Conyers, GA 30012
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before returning any merchandise. We will provide the correct return address after your return request has been approved.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

LACE IN THE SKY

💌 Email: help@lacelnthesky.com

📍 Address:

1282 Peggy Ln NW
Conyers, GA 30012
United States

Our Customer Support Team typically responds within 24–48 business hours (Monday–Friday).

Thank you for choosing LACE IN THE SKY. 🌷

We truly appreciate your trust and support. Our goal is to provide beautiful styles, reliable service, and a seamless shopping experience for every customer. 🌱